Refund policy

Return & Refund Policy

Luxe on Lock Boutique — Where Luxury Meets Style

Thank you for shopping with Luxe on Lock Boutique! Your satisfaction is important to us, and we want you to shop with confidence.

14-Day Return Policy

We accept return requests for eligible merchandise within 14 days of delivery.

To qualify for a change-of-mind return, items must be unused, unworn, and in their original condition, with all tags, accessories, and original packaging included where applicable.

Proof of purchase is required.

How to Request a Return

Please contact us through the Contact page on our website within 14 days of receiving your order.

Include your order number, the item you wish to return, and the reason for your request.

Once your return is approved, we will provide instructions and the return shipping address.

Please do not send merchandise back before receiving return instructions.

Return Shipping Costs

Customers are responsible for purchasing and paying for their own return shipping labels for change-of-mind returns.

We recommend using a trackable shipping service and keeping your shipping receipt until the return is completed.

Original shipping charges are not refunded for change-of-mind returns, except where required by applicable law.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive damaged, defective, or incorrect merchandise, contact us promptly with your order number and photographs, if available.

We will review the problem and provide an appropriate resolution. Customers will not be required to pay return shipping for items that are defective or sent incorrectly when we are responsible for the error.

Refunds

Once your returned item is received and inspected, we will notify you of the refund decision.

Approved refunds will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Non-Returnable Items

Certain products may be excluded from change-of-mind returns for hygiene, customization, or other clearly disclosed reasons, subject to applicable law.

Any final-sale designation will be shown before purchase.

Contact Us

For questions about returns, refunds, or order issues, please contact Luxe on Lock Boutique through our website’s Contact page.

Thank you for supporting Luxe on Lock Boutique!

Stay confident. Stay stylish. Keep your Luxe on Lock! 💗🔐